Refund and Cancellation Policy
This policy covers paid Kepful plans. The free plan costs nothing, so there is nothing to refund. It is part of our Terms of Service.
In short: cancel any time in one click. If you are not happy, ask within 14 days of your first payment and we will refund it in full.
Cancel anytime
You can cancel your paid plan at any time, in one click. You keep access to the paid plan until the end of the period you have already paid for, and then your account moves to the free plan. Your notes, clients and history stay yours on any plan.
14-day refund
When you start a new paid subscription, you can ask for a full refund within 14 days of your first payment. This applies to both monthly and yearly plans. We do not ask you to explain why.
- The 14 days start on the day of your first payment for that subscription.
- Later renewal payments are not covered by the 14-day refund, except where the law says otherwise. This is why we remind you before a yearly plan renews.
Reminder before yearly renewal
Before a yearly plan renews, we will send a reminder to your account email so you can cancel first if you want to.
How to ask for a refund
Email us at support@kepful.app from the email address you use for Kepful, and say you would like a refund. We will confirm by email once it has been processed.
How you get your money back
Refunds go back to the original payment method. Payments are handled by our payment partner, and it can take several business days for the money to show on your statement, depending on your bank or card issuer.
Questions
If anything here is unclear, write to support@kepful.app.